Privacy Policy

This notice tells you what Your Coverage Administrator collects through mycoveragelogin.com, why, who gets it, and what you can do about it. It applies to the app. Information you gave elsewhere — to a dealer, an agent, or on the phone — is also covered by the privacy notice you received then.

What we collect

Because you gave it to us, or your coverage record already had it

• Name, mailing address, email address and mobile number
• Your vehicle: year, make, model, VIN, licence plate and state, colour, odometer reading, where it is kept
• Your coverage: contract number, product, term, deductible, dates, status and the policy documents themselves
• Date of birth, used to confirm it is really you when you call in
• Alternate phone and email, preferred contact method and time, preferred language, how you heard about us, number of drivers in the household
• Lienholder and the dealer you bought from
• What you tell us in a claim, an appointment request, or a message to a counselor

Because your device sends it when you use the app

• IP address, and the general area (city, region) it indicates — not your precise GPS location
• Device type, operating system and version, browser and version, screen size, language and time zone
• Whether you installed the app to your Home Screen, and whether you have allowed notifications
• Each sign-in: when, from what device, and whether it succeeded
• What you did in the app: pages you opened, when you viewed or downloaded a policy document, claims and appointments you started, and how long you stayed
• The link or message you arrived from

We do not use canvas or font fingerprinting, we do not record your screen or keystrokes, and we do not collect your precise location, contacts, photos, calendar, microphone or camera.

Why we collect it

To give you access to your coverage documents; to confirm your identity; to handle claims and appointments; to send you service messages and, if you agreed, marketing; to keep the app secure and detect misuse; to fix problems and improve how the app works; and to meet our legal and contractual obligations.

Who we share it with

• The administrator and underwriter of your coverage, and the repair facility involved in a claim
• Service providers who run parts of this for us — hosting, email delivery, text message delivery, push notification delivery — under contract and only to do that job
• Anyone you tell us to share it with
• Law enforcement or a regulator when the law requires it, and a buyer or successor if the business changes hands

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

How long we keep it

For as long as your coverage is in force and afterwards for as long as the law and our record-keeping obligations require, then we delete or de-identify it. Consent records, which prove what you agreed to and when, are kept for the duration of any applicable limitations period.

Your choices

• Texts and email: change your consents any time on the Notifications screen, reply STOP to any text, or use the unsubscribe link in marketing email
• Push: turn it off on the Notifications screen or in your phone's settings
• Your information: see it, correct it or update it on the My Profile screen
• Copies, correction or deletion: call (949) 625-2998 or email support@mycoveragelogin.com. Depending on where you live you may have the right to a copy of your information, to correct it, to delete it, to limit how sensitive information is used, and not to be treated differently for exercising those rights. We will not make you waive anything to get service.

Security

Passwords are stored hashed, never in plain text. Policy documents are served only to a signed-in customer over an encrypted connection and are never at a public web address. Sign-in attempts are rate-limited and accounts lock after repeated failures. Setup and reset links are single-use and expire.

Children

The app is for adults with coverage. It is not for anyone under 18 and we do not knowingly collect information from them.

Changes and contact

If we change this notice materially we will show you the new version and ask you to acknowledge it. Questions: support@mycoveragelogin.com or (949) 625-2998.