Terms of Use

1. What this app is

MyCoverageLogin (mycoveragelogin.com) is the customer portal operated by Your Coverage Administrator. It gives you online access to the vehicle service contract or coverage documents on your account, lets you start a claim, and lets you book time with a coverage counselor.

The app is a convenience. It is not the contract. Your rights and obligations are set by your signed vehicle service contract or policy document. If anything in this app disagrees with that document, that document controls.

2. Your account

Your username is the email address on your coverage record. You are responsible for keeping your password confidential and for everything done through your account. Tell us at (949) 625-2998 or support@mycoveragelogin.com right away if you think someone else has access to it.

Do not share your login. Do not use anyone else's. We may suspend an account we reasonably believe is being used by someone other than the covered customer.

3. Electronic delivery and signatures

By using this app you agree to receive your coverage documents, notices and disclosures electronically rather than on paper, and you agree that clicking to accept in this app has the same legal effect as a written signature. You can ask for paper copies at any time by calling (949) 625-2998, at no charge, and you can withdraw your agreement to electronic delivery the same way. To receive documents electronically you need a device with a current browser, an internet connection, an email address that works, and the ability to open PDF files.

4. Messages we send you

Service messages. When your coverage documents change, a claim moves, an appointment is coming up, or something happens to your account or its security, we will contact you at the email address and mobile number on your account. These are service messages about coverage you already have.

Text messages. Text messaging consents are collected separately during setup and are shown to you again on the Notifications screen, where you can change them at any time. Consent to marketing texts is never a condition of buying or keeping coverage. Reply STOP to any text to stop it, or HELP for help. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Push notifications. If you allow notifications, we send policy and claim updates to your device. You can turn them off in the app on the Notifications screen, or in your phone's settings for mycoveragelogin.com, at any time.

5. Claims

Starting a claim in this app tells us you want to open one. It is not an approval, an authorization to repair, and not a promise that anything is covered. Do not authorize repairs before a claim is approved and an authorization number is issued. Coverage decisions are made under your contract, not in this app. Call (949) 625-2998 if the vehicle is at a shop.

6. Appointments with a coverage counselor

Booking a time asks a counselor to call you at the number you gave. Times shown are in your local time zone. We may need to move or cancel a time, and we will tell you if we do.

7. Acceptable use

Do not attempt to access another customer's account or data; probe, scan or test the security of the app; scrape or bulk-download it; interfere with its operation; upload anything malicious; or use it to break the law. We may suspend access for any of these.

8. Availability

We try to keep the app running but we do not promise it will always be available, uninterrupted or error-free. We may change, suspend or discontinue any part of it. None of that changes your coverage.

9. Intellectual property

The app, its design, text and software belong to Your Coverage Administrator or its licensors. Your own documents and your own information remain yours. We grant you a personal, revocable, non-transferable licence to use the app for your own coverage.

10. Disclaimers and limits

Except where the law does not allow it, the app is provided "as is" and "as available", without warranties of any kind, and Your Coverage Administrator is not liable for indirect, incidental, special or consequential damages arising from your use of the app. Nothing here limits any right you have under your vehicle service contract or under law, and nothing here limits liability for fraud or for anything that cannot be limited by law.

11. Changes to these terms

We may update these terms. If we make a material change, we will show you the new version and ask you to accept it the next time you sign in. The version and date of what you accepted is recorded on your account.

12. Disputes and governing law

These terms are governed by the law of the state identified in your coverage documents. Any dispute resolution provision, arbitration agreement or class action waiver in your vehicle service contract applies to disputes about this app as well.

13. Contact

Your Coverage Administrator support@mycoveragelogin.com — (949) 625-2998